Project Overview:
The oman.om portal serves as the gateway to services and information from the Sultanate of Oman’s government. It provides electronic access to a variety of services, information on obtaining other services, and downloadable forms. Designed with user needs in mind, the portal offers a seamless navigation experience tailored to individual profiles and needs, integrating public services across different government agencies.
Key Contributions:
- Developed a user-friendly and efficient government portal for accessing services.
- Enhanced user satisfaction through a design focused on user needs and addressing system flaws.
Design Process:
- Research Phase: Conducted interviews with candidates representing 15 different personas.
- Data Analysis: Analyzed gathered data based on the design thinking framework.
- Design Implementation: Designed the UX and UI to ensure an intuitive, user-centric experience.